The Roles

Ours is a borough like no other. A place where vibrant, contrasting cultures shine. Where there’s the chance to transform the landscape for our communities. A borough that strives towards a vision of culture, innovation, empathy, and shared prosperity, by standing together as one. Here, diversity is seen as a strength – and we’ve placed it at the heart of our ambitious Borough Plan.

Ready to join a council that expects high standards of integrity and professionalism? If so, we’ll give you the chance to change an extraordinary piece of London for the better.

As Head of Customer Access, you’ll lead a portfolio of key customer-focused services, so they perform at their very best. It means reviewing access arrangements and making sure they’re meeting the community’s needs. You’ll introduce improvements if necessary and develop strategies which set the direction for customer-facing services. And you’ll also build partnerships with stakeholders across the organisation, while acting as an ambassador outside the Council.

To secure the continuous development, improvement, efficiency and success of the Department, you’ll need to be a strong leader with a track record of strong operational management of front-line services and a solid knowledge of HB and CTS. You’ll know how to lead customer services and service improvements, managing people, performance and budgets. Your talents will be based on broad-based knowledge of Housing and Council Tax Benefits, including benefit subsidy grants. You’ll also bring excellent people skills and plenty of resilience. Collaborative, articulate and able to influence, you’ll help the Operational Director and Senior Management Team to deliver the best services for communities.

As Head of Revenues & Debt, you’ll develop and manage our Revenue Services which have recently been brought back in house. Through expert leadership you will ensure all these services work more corporately to benefit the council. With responsibility for collecting £141m in Council Tax and a range of debt for other services, you’ll be in charge of a key area with around 100 staff. You’ll provide strategic direction, planning, governance and budget management, while looking after stakeholders and building partnerships. You’ll also manage all relevant outsourced services, meaning you will need to be strong on contract management.

An experienced senior manager, you’ll already have strong knowledge of Council Tax and Debt Recovery and will know how to ensure best practice in these areas. You’re also adept at delivering customer-focused services and improvements through complex change programmes. Resilient and able to manage people, processes and performance, you’ll bring a track record of achievement and a gift for collaborative working.

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